Privacy Policy
1. Information We Collect
1.1 Information You Provide to Us
When you contact us, request a quotation, schedule a consultation, or communicate with us through our website or other channels, we may collect the following information:
- Full name
- Email address
- Phone number
- Service requirements (such as wooden doors, windows, kitchen cabinets, interior woodwork, pergolas, or custom joinery)
- Project type (residential or commercial)
- Project details, measurements, preferences, and any information you provide
- Information shared through WhatsApp, phone calls, email, or other communication channels
1.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on our website
- Referring website or source
- Cookies and similar tracking technologies
2. How We Use Your Information
We may use the information we collect for the following purposes:
- Responding to your inquiries and providing quotations for our woodworking and joinery services
- Understanding your project requirements and preparing suitable solutions
- Scheduling site visits, measurements, consultations, production, and installation updates
- Communicating with you regarding your project
- Improving our website, services, and customer experience
- Sending service updates, offers, or promotional information where you have provided consent or where permitted by applicable law
- Maintaining business, accounting, and administrative records
- Complying with applicable UAE laws and regulations
3. How We Share Your Information
MM & Sons does not sell, rent, or trade your personal information.
We may share your information only when necessary with:
- Service providers who support our website operations, hosting, communication systems, email services, or inquiry management
- Contractors, suppliers, installation teams, or project partners involved in completing your project
- Legal, regulatory, or government authorities where required by UAE laws or to protect our legal rights
- Business entities involved in a merger, acquisition, restructuring, or transfer of business assets
We do not share your personal information with third parties for their own independent marketing purposes without your consent.
4. WhatsApp and Third-Party Communication
Our website provides WhatsApp contact options for customer communication.
If you choose to contact us through WhatsApp, we may receive your phone number, profile information, and any messages or documents you voluntarily share. WhatsApp processes your information according to its own privacy policy and terms of service.
We also maintain social media profiles, including Facebook, Instagram, LinkedIn, and Pinterest. Any interaction through these platforms is governed by the privacy policies and terms of those respective platforms.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Remember user preferences
- Understand how visitors use our website
- Improve website performance and functionality
- Analyze website traffic and user behavior
We may use third-party analytics or marketing tools, such as Google Analytics or similar services, to measure website performance and improve our services.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
6. Data Retention
We retain your personal information only for as long as necessary to:
- Respond to your inquiries
- Provide quotations and services
- Complete your projects
- Maintain business and legal records
- Meet accounting, regulatory, and reporting requirements
When your information is no longer required, we will take reasonable steps to securely delete or anonymize it.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security of your information.
8. Your Rights
Under applicable UAE data protection regulations, including UAE Federal Decree-Law No. 45 of 2021 regarding Personal Data Protection, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information where applicable
- Withdraw consent for marketing communications
- Object to certain processing activities
To exercise these rights, please contact us using the details provided below.
If you believe your personal information has been handled improperly, you may contact the relevant UAE data protection authority or regulatory body.
9. Children's Privacy
Our website and services are intended for businesses and adult customers.
We do not knowingly collect personal information from children under the age of 18. If you believe that a child has provided us with personal information, please contact us, and we will take appropriate steps to remove such information.
10. Third-Party Links
Our website may contain links to third-party websites, including social media platforms and external services.
We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or legal requirements.
Any updates will be published on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
MM & Sons Wood Works
Warehouse No. 03, Umm Al Thuoob Industrial Area, Umm Al Quwain, United Arab Emirates
Phone: +971 50 717 1891
Email: info@mmsonsllc.com